Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Customer Service Manager Responsibilities:
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- Creating effective customer service procedures, policies, and standards.
- Utilize social media in providing prompt resolution of customer issues as well as promotion of services
- Proffer recommendations and advice to management on best practices for improved client relations
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Training customer service staffs.
- Managing the approved budget of the customer service department.
- Staying informed on the latest school industry techniques and methods.
Customer Service Manager Requirements:
- Bachelor’s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
